This session explores the next generation of service platforms that already manage access control, meeting rooms and parking, and in the future could stretch beyond the front desk to knit together employees, residents and local businesses. Hear from operators, technologists and city planners on how a single “citizen software” layer can unlock hyper-local services—from shared gyms and tool libraries to childcare bookings and energy sharing—while preserving data privacy and operational ease. Join us to map the journey from smart building to smart neighbourhood, and learn what capabilities, partnerships and standards will matter most.